FAQ
Frequently Asked Questions (FAQ)
Welcome to Southeastern Trailer and Equipment’s FAQ page. Below you’ll find answers to the most common questions about our products, services, payments, shipping, and more.
🔧 Product & Warranty
Q: What kind of products do you sell?
A: We specialize in high-quality heavy-duty trailers and equipment designed for safe and reliable transport.
Q: Do your trailers come with a warranty?
A: Yes! All of our trailers come with a 36-month warranty, giving you peace of mind with every purchase.
💳 Ordering & Payment
Q: How can I pay for my order?
A: We currently accept PayPal. You can pay using your PayPal balance, linked bank account, or credit/debit card through PayPal’s secure checkout.
Q: Do you offer any first-time buyer discounts?
A: Absolutely! New customers enjoy 8% off their first purchase. Use the coupon code "SPEACIAL8" at checkout.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer Free Insured Standard Shipping (7–20 business days) on all orders delivered to your home address within the United States.
Q: Is expedited shipping available?
A: Yes, Expedited Shipping is available for $650, and typically delivers in under 7 days, depending on your location.
Q: Where do you ship?
A: We currently ship across the United States. For international shipping inquiries, please contact us directly.
Q: How long does it take to process an order?
A: Orders are processed within 1–3 business days. A shipping confirmation email with tracking details will be sent once your order ships.
📦 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
Q: How do I request a return?
A: Email us at contact@trailereq.com with your order details to initiate a return.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds are processed to your original payment method within 5–7 business days.
Q: Are shipping costs refundable?
A: Shipping fees are only refunded if the return is due to our error (e.g., wrong or defective item).
Q: Can I exchange an item?
A: Yes. Contact us at contact@trailereq.com to arrange an exchange.
🛞 Spare Tires & Storage
Q: Can I store the spare tire underneath the trailer?
A: We do not recommend storing the spare tire under the trailer. Clearance is limited and may lead to damage when driving over bumps or uneven terrain.
⚙️ Installation
Q: Do you offer installation services?
A: No, we do not currently offer installation services. However, our trailers are designed for straightforward assembly and use.
📬 Contact Information
Still have questions? We're here to help!
📍 Address: Elmore Rd, Wetumpka, AL 36092, United States
📧 Email: contact@trailereq.com